We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and is one of the best available today for secure commerce transactions. It encrypts all of your personal information, credit card number, name, and address, so that it remains secure and cannot be read over the internet.
All payments are final and no refunds will be processed.
Shipping Policy (if items are being shipped) or Delivery Policy (if items are being delivered locally same day)
Shipping policy: All items will ship via FedEx 2 day air within 2 business day of the order being placed.
Delivery Policy: All items will be delivered same day as the order is placed.
What We Collect
When you visit our Website, you may provide us with two types of information: personal information that you voluntarily disclose that is collected on an individual basis; and information collected automatically when you use our Website or the services available on our Website (collectively, the “Information”). We may also use mailchimp to collect your email address to occasionally send you pertinent emails. We also may use Google Analytics and/or Facebook Pixel to help better identify visitors to our Website.
Personal information is collected only when voluntarily offered and solely for purposes that are clearly identified on our Website. Personal information means any information that is unique to you, such as your:
For instance, when you sign up to use our Services, you will create a user profile and may be required to give us:
Mobile Phone Number
Credit Card Information.
What Information Is Collected Automatically
When you use our Website or services available on our Website, we automatically collect information from your devices. We may collect the following information: Server Log Information: We collect server log information when you use our Website, which may include (but is not limited to) your login details, the date and time of visits, the pages viewed, your IP address, time spent at our Website and the websites you visit just before and just after our Website. Device Information: We collect information about the computer or mobile device you use to access our Website, including the hardware model, operating system and version, the web browser you use, and other device identifiers Usage Information. If you use our Website, we will collect metadata about the files you upload for storage and we will record instances in which you have used your private key to authenticate communications.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know.. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We may use information automatically collected by the Mobile Application (including the Mobile Device Information) in the following ways:
To operate and improve XPakk's Mobile Applications, our Services, and create new services, and tools;
To create aggregated and anonymized information to determine which Mobile Application features are most popular and useful to our Users, and for other statistical analyses;
To customize the content or services on the Mobile Application for you, or the communications sent to you through the Mobile Application.
Information Collected Through XPakk Mobile App
Our Services are primarily provided through an application on your Device (“Mobile Application”). By signing up for and using our Services you agree that we may collect and use technical data and related information, including but not limited to, technical information about your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications. We may associate your Mobile Application Usage Information with Personal Information you provide and, if we do so, we will treat the combined information as Personal Information. If you use our Mobile Application it may automatically collect and store some or all of the following information from your mobile Device (“Mobile Device Information”), including without limitation:
Your preferred language
Your phone number or other Device Identifier assigned to your mobile device — such as the International Mobile Equipment Identity or the Mobile Equipment ID number
The IP address of your mobile device
The manufacturer and model of your mobile device
Your mobile operating system
The type of mobile Internet browsers you are using
Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the mobile application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application
Information to allow us to personalize the services and content available through the Mobile Application
We also collect tracking and geo-location information as you use our Services, including, but not limited to geographic areas. If you are User of our Services, your device will send your GPS coordinates to our servers at any time our Application is ON. Users may opt to have our geo-location services on only while our Application is in use, either while driving for us or while our Services are otherwise in use by the User. We collect and use this information for many purposes, such as determining the charge for the Services requested by you, providing you with customer support, sending you promotions and offers, improving our Services, and for our other internal business purposes. Our Services may include features that allow you to share your information with other people (such as your family, friends or colleagues) if you choose.
For example, when you choose send something with a Driver, both the Driver and the Sender can see the GPS coordinates recorded by the Driver’s mobile phone for that particular trip, as well as certain information about the Driver, Sender and the goods being sent (“Package”) (such as the User’s name and photos and photos of the items being carried).
We also provide some of your Personal Information (such as your first name and your photo) to the Driver who accepts your request for pick-up, carry and drop-off so that the Driver may contact and find you and your package for a particular delivery. Drivers and any companies for which Drivers work are also able to access a User of our Services information, including the User’s Personal Information and geo-location data.
Personal Information may also be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, uploaded photos, posted reviews or comments, or information about you or your experience that you choose to share with others through features which may be provided on our Services.
Use of Information
We will only use the Information for purposes of: providing, maintaining, delivering or improving our Website or the products or services provided through our Website; analyzing and tracking data to determine the usefulness or popularity of certain content and to better understand the online activity of our Website users; fulfilling our legal or regulatory requirements; providing you with the information or products or services that you have requested; answering your inquiry or responding to a communication from you; developing new products or services; sending you technical notices, support or administrative notifications; communicating with you about news, products, services, events and other information we think will be of interest to you; monitoring and analyzing trends, usage and activities in connection with our Website; detecting, investigating and preventing fraudulent transactions or unauthorized or illegal activities; protecting the rights and property of the African Foods and Gifts and others; linking, connecting or combining Information we collect from or about you with other Information; and carrying out any other purpose or reason for which the Information was collected.
Sharing of Information
We will only share Information about you in the following ways: with your consent or at your instruction; with our current or future parent companies, affiliates, subsidiaries and with other companies under common control or ownership with us or our offices internationally; with third parties or service providers that perform work for us; certain information you may choose to share may be displayed publicly, such as your username and any content you post when you use interactive areas of our Website like our online forums; in connection with a merger or sale of our company assets, or if we do a financing or are involved in an acquisition or any other situation where Information may be disclosed or transferred as one of our business assets; in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process; if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of any African Foods and Gifts Party or others; and with third parties where aggregate Information is disclosed which cannot be reasonably be used to identify you.
Social Sharing Features
Our Website may offer social sharing features, links to social media and other integrated tools. Your use of such features enables the sharing of information with your contacts or the public, depending on the settings you use with the entity that provides the social sharing feature or social media. Please visit the privacy policies of the entities that provide these features to obtain more information about the purpose and scope of data collection and the processing of such data by such entities.
Protection of Personal Information
We take reasonable steps to protect the security of the information communicated through our Website. However, no computer security system is entirely foolproof and the Internet is not a secure method of transmitting information. As a result, we do not assume any responsibility for the data you submit to or receive from us through the Internet or for any unauthorized access or use of that information and we cannot and do not guarantee that information communicated by you to us or sent to you by us will be received or that it will not be altered before or after its transmission to us. You agree to not hold us and our respective past, present and future employees, officers, directors, contractors, consultants, equity holders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors and assigns (collectively, the “African Foods and Gifts Parties”) liable for any loss or damage of any sort incurred as a result of any misappropriation, interception, modification, deletion, destruction or use of information provided through our Website.
Dated: January 27th , 2019